All departments to do process re-engineering and expedite service delivery to citizens: Vijay Kumar Janjua

In Order to achieve the objectives of the state Government led by Chief Minister Bhagwan Mann, a meeting with all Administrative Secretaries was held today under the Chief Secretary Vijay Kumar Janjua.

Chief Secretary Mr. Janjua directed all departments to work in tandem to enhance ease of life of the common man. All departments shall work to do away with all the unnecessary documentation and make process reforms to deliver services to citizens. It has been directed that services to citizens should be delivered in a seamless manner and should be delivered within timelines.

The Chief Secretary further informed that a dedicated Governance Cell has been established in the his office manned by Senior IAS officers of the State including Amit Dhaka, Varinder Sharma, Kumar Amit and Girish Dayalan. The team will coordinate with departments for process study and propose necessary reforms considering the best practices of other states/countries.

Amit Dhaka has given a detailed presentation on way forward of working of Governance Cell and gave its vision. It was informed that Governance Cell will coordinate with each department, study it and simplify the procedures with a clear objective of ease of living. It was informed that connect portal of Punjab shall be strengthened for the delivery of all Government services. Apart from it, all touchpoints like Sewa Kendras, Saanj Kendras, Fard Kendras etc., shall be revamped with modern infrastructure and amenities for the best quality service delivery.

The meeting was attended by all Administrative Secretaries of the state.

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