Haryana Chief Minister, Sh. Manohar Lal today launched Dial 112 control room at ‘State Emergency Response Centre (SERC)’

Haryana Chief Minister, Sh. Manohar Lal today launched Dial 112 control room at ‘State Emergency Response Centre (SERC)’ built at a cost of Rs 42 crore in Panchkula.

Chief Minister inaugurates Haryana Emergency Response Centre
Complainant to receive help in 15-20 minutes only
Chandigarh July 12: Haryana Chief Minister, Sh. Manohar Lal today launched Dial 112 control room at ‘State Emergency Response Centre (SERC)’ built at a cost of Rs 42 crore in Panchkula. Besides this, the Chief Minister also flagged off 630 Emergency Response Vehicles equipped with mobile data terminals from Panchkula to all the 22 districts.
Home Minister, Sh. Anil Vij and Speaker Haryana Vidhan Sabha, Sh. Gian Chand Gupta were also present on the occasion.
After the inauguration, the Chief Minister took stock of the entire system, wherein the Chief Minister was apprised that the first department in this Control Room is communication wing. The command of this wing has been handed over to Superintendent of Police(SP), Sh. Uday Singh Meena. Sh. Uday Singh Meena shared that the wing would be responsible for answering and responding to complaints which would be received here.
He informed that the communication officer while giving a patient hearing to the complainants then would upload the actual status of the location of the complainant in a prescribed format, after which the complaint will be immediately forwarded to the concerned department and then further action would be initiated within the fixed time span.
While seeking further information in this regard, the Chief Minister also made a call on Dial 112 and spoke to the communication officer.
After from this, Sh. Manohar Lal also learned in detail about the functioning of the Dispatch Wing.
SP, Sh. Nitish Agarwal, in-charge of this wing said that this wing has been divided into three parts which include Health, Fire and Police Service. As soon as the complaint is forwarded from the Communication Wing, the same is flashed in the control room of the concerned department, after which the dispatch officer will take immediate action tracking the location of the complainant and send a message to the mobile data terminal of the nearest vehicle available in the said area. As soon as this message is received, the employee posted on the said vehicle will immediately leave for the location.
Along with this, the recorded message of the complainant will also reach the employees deployed on the vehicle so that they can understand the complaint well before reaching the location. In this way, the complainant or the caller will get help in 15 to 20 minutes.
After this, the Chief Minister inspected the Special Operation Wing and while talking to the Superintendents of Police through video conferencing he directed them to work for the successful operation of Dial 112.
Foolproof security of data
The SERC has been integrated with the Mirror Centre in Gurugram as well as the Disaster Centre in Hyderabad so that the data remains secure all the time. Every call will be recorded under Dial 112 and the data of every complainant will be completely secure. The data will not be deleted under any circumstances.
In case of any technical failure at SERC, then the service will continue to run uninterrupted through the Mirror Centre located in Gurugram and if the services stop working at both these Centres, even then due to integration with the Disaster Centre located in Hyderabad, the system will run smoothly and the data will also be safe.
Additional Director General of Police, Telecom-IT and Nodal Officer for Haryana 112, Sh. A. S. Chawla apprised the Chief Minister that adequate power backup arrangements have been made for the smooth running of the Centre.
The Centre will continue to function at uninterrupted speed even in the absence of power supply for four consecutive days.
No border and police station jurisdiction limits while responding to complaints
There will be no border restriction or police station jurisdiction limits for processing complaints received under Dial 112. The nearest vehicle staff will be informed of the complainant’s location from the control room, who then will immediately reach out to the complainant to provide the necessary help.
Chief Secretary, Sh. Vijai Vardhan, Chief Principal Secretary to Chief Minister, Sh. D. S. Dhesi, Additional Chief Secretary, Home Department, Sh. Rajeev Arora, Additional Chief Secretary, Finance Department, Sh. T.V. S.N. Prasad, Principal Secretary to Chief Minister, Sh. V. Umashankar, Additional Principal Secretary to Chief Minister, and Director General, Information, Public Relations and Languages Department, Dr. Amit Agrawal, Director General of Police, Sh. Manoj Yadava and other senior officers were present on this occasion.