Chandigarh/Punjab: A letter written by engineers of Punjab State Power Corporation Limited (PSPCL), popularly known as Powercom, has raised serious concerns over the functioning of the power supply system in the state. The engineers have highlighted several issues, including shortage of staff at the 1912 power complaint helpline, lack of essential repair materials, and difficulties faced by field teams in maintaining uninterrupted electricity supply.

The letter has brought attention to the challenges within the power utility’s management system. Engineers have warned that if immediate steps are not taken, the shortage of resources could affect the smooth functioning of the electricity network and create problems for consumers, especially during peak demand periods.

1912 Helpline Facing Staff Shortage

According to the engineers, the 1912 electricity complaint helpline, which serves as the first point of contact for consumers during power failures and other issues, is facing a shortage of staff. The helpline plays an important role in registering complaints and coordinating with field teams for quick resolution.

However, engineers have claimed that the shortage of employees is affecting complaint management and response time. With fewer staff members handling consumer calls, delays in addressing complaints may increase, leading to inconvenience for residents.

The engineers stated that a strong complaint redressal system is necessary to ensure reliable electricity services. They have urged the management to fill vacant positions and strengthen the helpline operations.

Shortage of Repair Material Creates Challenges

The engineers have also pointed towards a shortage of essential equipment and repair materials required for maintaining the power supply network. They said field employees often face difficulties while repairing faults due to the unavailability of necessary items.

Materials such as transformers, cables, wires, and other electrical components are crucial for quick restoration of power supply during breakdowns. According to the engineers, delays in arranging these resources can increase the time required to resolve electricity issues.

They warned that without proper availability of repair material, maintaining the reliability of the power system could become difficult.

Engineers Warn of Impact on Supply System

In their letter, the engineers expressed concern that continuous shortages of manpower and resources could put pressure on the entire electricity distribution system. They said field staff are already working under challenging conditions, and additional workload may affect efficiency.

Punjab witnesses increased electricity demand during summer months due to rising temperatures and higher use of cooling appliances. During this period, uninterrupted power supply becomes even more important for households, businesses, and industries.

The engineers have suggested that the management should take immediate corrective measures to prevent possible disruptions in the future.

Management’s Role Under Question

The letter has raised questions about the planning and management of Powercom. Engineers have highlighted that proper manpower planning, timely procurement of materials, and efficient complaint handling are essential for providing quality services to consumers.

They have demanded that the management address these issues on priority. According to them, strengthening the system at the operational level will help improve electricity services across Punjab.

The concerns raised by engineers come at a time when the power sector faces increasing expectations from consumers. People expect quick complaint resolution and uninterrupted supply, especially during extreme weather conditions.

Need for Immediate Action

Experts believe that electricity distribution companies require strong infrastructure, sufficient manpower, and proper resource management to maintain reliable services. Any shortage in these areas can directly impact consumers.

The engineers’ letter has highlighted internal challenges that need attention from the authorities. Addressing staff shortages, ensuring availability of repair equipment, and improving coordination between departments could help strengthen the power supply network.

As of now, the concerns raised by Powercom engineers have created a discussion about the need for better management and planning within the electricity department. Consumers will be watching for steps taken by the authorities to ensure that Punjab’s power supply system continues to operate smoothly.

The coming days will determine how quickly the management responds to these concerns and whether corrective measures are introduced to improve the situation.