Haryana Power Minister, Sh. Ranjit Singh said today that a “front office” will be set up in Gurugram itself to solve the power related problems
Haryana Power Minister, Sh. Ranjit Singh said today that a “front office” will be set up in Gurugram itself to solve the power related problems of the entrepreneurs of Gurugram and complaints should not be sent to Dakshin Haryana Bijli Vitran Nigam …
- Chandigarh, April 12 – Haryana Power Minister, Sh. Ranjit Singh said today that a “front office” will be set up in Gurugram itself to solve the power related problems of the entrepreneurs of Gurugram and complaints should not be sent to Dakshin Haryana Bijli Vitran Nigam headquarters in Hisar.
- Sh. Ranjit Singh took this decision during a meeting with various industrial associations of Gurugram district at Gurugram today. He said that Gurugram, Faridabad and Dharuhera are industrial hubs from where the power companies generate revenue, hence the power corporation will also try to solve all possible problems of the entrepreneurs. He said that once a week, the Managing Director or his representative of Dakshin Haryana Bijli Vitran Nigam and in every 15 days, he himself will review the power supply to industries in Gurugram. He assured the entrepreneurs that he has understood their issues related to power and now work will be done to resolve them. He also said that in the next three months, the grievance redressal system in Gurugram will be improved. More than half of the problems will be resolved within the next one month, which the entrepreneurs themselves will realize.
- Electricity bills will be delivered through email
- He said that the electricity bills of the industries would be sent through e-mail after which they will be given seven working days to make the payment. These would not include bank holidays. On the demand of entrepreneurs, the Minister said that data related to how much electricity was consumed in the industry, how much bill was paid, etc. would be made available online. For this, a commercial lockbook will be created online from where entrepreneurs will be able to see electricity data related to their industry. This will solve the problem of exorbitant bills due to previous pending dues. He also said that circulars issued from time to time by the Power Corporation or Haryana Electricity Regulatory Commission (HERC) would also be sent to the industrial associations so that they would have full knowledge of the rules.
- On the complaint of not taking meter readings, Additional Chief Secretary, Power Department, Sh. PK Das, said that photographs of meter readings will be taken and sent along with the bill to prevent any discrepancies. He said that there is a system of sending bills only by downloading from the High Transmission (HT) reading system. Sh. Das said that within a month, the electricity bill will be ensured on the basis of actual meter reading and if the meter of the consumer is defective then it will also be replaced immediately. Sh. Das also said that every month the Chief Engineer will review the power related problems of the industries and if any problem is pending for more than 15 days, the reasons for it will be ascertained and resolved.
- Citing difficulties being faced during COVID-19 entrepreneurs said that during such times a time limit should be fixed for increasing or reducing the electricity load. To this, Sh. Das said that the load can be reduced but depends on the capacity of the substation to increase. He said that we will notify the substation-wise capacity, after which load can be increased on ‘first come first serve’ basis. Sh. Das also said that whenever entrepreneurs want to upgrade their units, at the same time they should apply for increasing the load so that the power companies also get enough time to increase the capacity of the substation. Regarding the complaint about the meter fare being levied for years, Sh. Das said that the age of the electricity meter will be determined, after that it will not be charged. On the demand of the industries, Sh. Das also said that a provision would be made to either give a Non Encumbrance Certificate (no arrears) of a billing cycle or to download it from the system of the electricity company.
- On the demand for setting up 66 KV sub-station at Sector-37, Gurugram, Sh. Ranjit Singh said that a decision will be made in a week and the Industrial Associations will be informed regarding the same. Similarly, in Kadipur and Basai Industrial areas, taking immediate notice of the complaint of the transformer being installed very low, the Power Minister directed to have them installed on a platform.
- On this occasion, Managing Director, Dakshin Haryana Bijli Vitran Nigam, Sh. Balkar Singh was also present.
