In a significant ruling for consumer rights and the rapidly growing electric vehicle (EV) sector, a Chandigarh consumer commission has directed an automobile dealer and manufacturer to jointly refund nearly ₹19 lakh to a customer whose electric vehicle allegedly developed serious defects and became inoperative within four days of delivery.
According to the commission’s order, the buyer is entitled to receive ₹18.49 lakh, representing the invoice value of the vehicle, along with ₹57,690 spent on accessories, taking the total refund amount to approximately ₹19 lakh. The complaint was filed after the customer alleged that the EV experienced major operational issues shortly after purchase, rendering it unusable despite repeated attempts to obtain a satisfactory resolution.
The complainant informed the commission that efforts were made to seek repairs, technical assistance, and corrective measures from the dealer and manufacturer. However, the customer claimed that the problems persisted, ultimately leading to legal proceedings before the consumer forum.
During the hearing, the consumer commission examined submissions from all parties, including records relating to the vehicle’s condition, warranty obligations, and after-sales service. After reviewing the material placed before it, the commission reportedly concluded that the case involved deficiencies in service and consumer grievances warranting relief. The order emphasized the responsibility of manufacturers and dealers to provide products that meet expected standards of quality and reliability.
Consumer rights advocates have welcomed the ruling, describing it as a reminder that buyers are entitled to effective remedies when products fail to perform as promised. Automobile industry observers noted that the decision comes at a time when electric vehicle adoption is accelerating across India and consumer confidence remains closely linked to product reliability and after-sales support.
Legal experts pointed out that the dealer and manufacturer may have the option to challenge the order before a higher judicial forum. Until then, the ruling is expected to be closely watched by consumers, automakers, and policymakers as India’s electric mobility sector continues to expand.
The case also highlights the important role played by consumer commissions in protecting buyers’ rights and ensuring accountability in the marketplace.
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