A consumer commission has directed a coaching institute to refund fees paid by a student after a promised NEET crash course failed to commence as scheduled. The ruling came in response to a complaint alleging that the institute did not conduct the course despite collecting the enrolment fee from the student.
According to the complaint, the student had enrolled in a crash course designed to help candidates prepare for the National Eligibility-cum-Entrance Test (NEET). The programme was advertised as an intensive short-term course intended to provide focused preparation ahead of the medical entrance examination. However, the course reportedly never began, leaving the student without the promised academic support.
The complainant approached the consumer commission after repeated efforts to obtain clarification and a refund allegedly failed to produce a satisfactory response. During the proceedings, the commission examined the circumstances surrounding the admission, payment of fees, and the institute’s obligations towards the enrolled student.
After reviewing the evidence, the commission concluded that the institute had failed to deliver the service for which the fee had been collected. It held that the student could not be deprived of either the educational service or the refund of the amount paid. The commission subsequently ordered the institute to return the fee along with any other relief deemed appropriate under consumer protection provisions.
The decision highlights the accountability of educational institutions towards students and parents. It also reinforces the principle that service providers must honour their commitments or provide appropriate remedies when services are not delivered.
The ruling is expected to serve as a reminder that consumers can seek legal redress in cases involving deficiencies in educational and coaching services.
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