The Consumer Disputes Redressal Commission has directed Zirakpur-based real estate developer Sushma Buildtech to refund ₹10 lakh to homebuyers after finding deficiencies related to delays in handing over possession of a residential flat. The Commission also awarded ₹75,000 as compensation for mental agony and physical harassment, along with ₹35,000 towards litigation expenses.
According to the complaint, the homebuyers had invested in a residential project developed by Sushma Buildtech and paid a substantial portion of the agreed amount in anticipation of receiving possession within the promised timeline. The complainants alleged that despite repeated assurances from the developer, possession of the flat was delayed beyond the committed schedule, causing financial hardship, uncertainty, and disruption to their housing plans.
During the proceedings, the homebuyers argued that they had fulfilled their contractual obligations while the builder failed to meet the agreed delivery schedule. They sought a refund and compensation for the inconvenience suffered. Representatives of the developer reportedly presented their position before the Commission, which examined the agreement, payment records, and other documentary evidence submitted by both parties.
After reviewing the material on record, the Commission concluded that the complainants had experienced undue hardship due to the delay. The order directed the builder to refund ₹10 lakh and pay additional compensation and litigation costs.
Legal experts noted that the ruling reinforces protections available to homebuyers under the Consumer Protection Act and complements safeguards provided by the Real Estate (Regulation and Development) Act (RERA), which requires developers to adhere to project commitments and timelines.
The case is among several disputes involving delayed housing projects in the Chandigarh, Punjab, and Haryana region. Consumer rights advocates welcomed the decision, stating that it underscores accountability in the real estate sector and strengthens buyer confidence.
Industry observers noted that developers retain the right to challenge such orders before higher judicial or consumer forums. However, they said the ruling serves as a reminder of the legal consequences of prolonged project delays and unmet commitments to purchasers.
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